No two businesses look alike. Neither should their IT support. That’s why we built a model that flexes with your risk, growth, and complexity, without the cookie-cutter nonsense.
Three tiers. Zero guesswork.
Spin > Fast help, predictable basics, no drama.
Momentum > Compliance-ready, secure, always-on.
Revolution > Elite coverage where downtime isn’t an option.
Why it matters: You get fit-for-purpose support; never overbuilt, never underpowered.
But what if you don’t fit a tier? Perfect. Many of our clients are in flux: M&A, hypergrowth, digital reinvention, hybrid everything. That’s where custom service design kicks in:
Legacy managed service providers often take a one-size-fits-all approach to IT support: slow to respond, over-engineered, and out of step with how modern teams operate. Hypershift.ONE offers a more adaptive model: fast, flexible, and grounded in real-world execution. We’ve supported mid-market and mission-critical teams who need responsive, high-touch service without losing control. Our goal isn’t to take over your IT, it’s to make it more effective and scalable.
We bring together responsive Tier 2 user support, Microsoft 365 and endpoint expertise, compliance alignment, and vendor coordination under a single service. From executive white-glove care to strategic oversight of patching, MDM, and policy controls, Hypershift.ONE gives your IT team breathing room. We provide your business with a superior support experience that adapts to changing priorities and scales with your infrastructure needs.
Flywheel is the engine that powers the Hypershift.ONE experience. It provides real-time visibility into every aspect of IT operations, from ticketing and support requests to device inventory, license management, and compliance status. With Flywheel, IT leaders can see the full lifecycle of users and endpoints in one place, streamlining workflows, reducing overhead, and delivering clarity from the C-suite to the service desk.
Key Capabilities:
Our Service Desk is available 24/7/365 and staffed by certified Tier 2 technicians who understand your environment. We don’t outsource. We don’t script-and-ditch. We respond quickly, typically under 60 seconds, and stay on until your users are fully supported.With white-glove service for executives, seamless remote troubleshooting, and intelligent routing based on issue type, Hypershift.ONE delivers support that’s fast, personal, and effective.
Key Capabilities:
Hypershift.ONE brings together people, platforms, and processes into one unified service that scales with your organization. It’s not just about resolving tickets, it’s about creating a stable, secure foundation for user productivity, endpoint performance, and IT resilience.
From managing routine support to guiding long-term IT strategy, Hypershift.ONE serves as the operational backbone that keeps your systems connected, your teams supported, and your technology aligned with business goals. Here’s what that looks like in practice:
End User & Executive Support
Round-the-clock support via phone, Slack, Teams, or email, with VIP handling for executive teams. Whether it’s a forgotten password or a critical endpoint issue, we respond fast and follow through.
Procurement & Vendor Management
We handle sourcing, asset tracking, and vendor coordination so your team can focus on delivery, not logistics. Hardware, licensing, and renewals are centralized through our platform..
Compliance & Governance
Stay aligned with frameworks like CMMC, NIST, and more. We offer SSP maintenance, vCISO consultations, phishing simulations, and audit readiness support across all service tiers.
Endpoint Security & MDM
From patching and malware remediation to device encryption and mobile policy enforcement, we manage the full device lifecycle through Intune, Jamf, and other industry tools.
Microsoft 365 Administration
We handle user provisioning, Teams and SharePoint configuration, policy enforcement, and license management across GCC, commercial, or hybrid tenants, all while keeping your tenant secure and audit-ready.
Strategic Planning & Training
Technology Business Reviews, user training, and IT strategy sessions ensure your stack stays aligned with business goals. We don’t just respond—we help you plan what’s next.
Hypershift.ONE is built to meet you where you are. If you're setting up your IT infrastructure for the first time, we help you put foundational systems in place, secure Microsoft 365 configuration, device and access policies, endpoint protection, and mobile controls that match your security posture. We take the guesswork out of getting started and give your team the tools and visibility they need to operate efficiently from day one.
From centralizing help desk operations to enforcing policy controls and reducing compliance risk, we give your internal team the breathing room to focus on strategy instead of firefighting.
We’re not here to sell you “a plan.” We architect the right solution. Every engagement starts with discovery of your pain points, your priorities, your vision. Then we deliver support that earns trust daily.
70%+ of organizations report delays in cloud migrations due to insufficient discovery and planning, inflating implementation costs from 30-200%.
Move to a right-sized Azure environment, based on thorough understanding of business and technology goals.
Our migration assessment ensures a smooth transition with minimal risk and maximum efficiency. We’ll help your organization migrate with confidence.
Our Time-Tested Approach:
Get in touch with us to take the next step with an Azure Migration Assessment.
60%+ of Azure workloads are not right-sized or updated to current business and technology needs, creating 30-50%+ excess capabilities that are not utilized.
Eliminate unutilized or out-of-date capabilities, with systematic updates driven by business needs, supported by automated monitoring.
Our performance enhancement strategies involve the development of ongoing monitoring and needs alignment. We’ll help you create a high-performance environment with an intense focus on removing waste.
Our Time-Tested Approach:
Get in touch with us to take the next step with an Azure Performance Assessment.
80%+ of Azure security configurations are not aligned to best practices during the planning process, spanning security groups, permissions, and storage.
Proactively detect, contain, and eliminate vulnerabilities before they become threats.
With no abatement to cyber risks, ensuring a secure Azure environment is critical. Hypershift’s security assessment identifies gaps, fixes inefficiencies, and most of all – strengthens your defenses against current and emerging risks.
Our Time-Tested Approach:
Get in touch with us to take the next step with an Azure Security Assessment.
Many organizations are overspending up to 30% on their cloud environments, due to planning gaps and idle or underutilized resources, spanning VM, storage, and/or no shut-down policies for development and testing environments.
Gain clarity on your cloud spend and uncover hidden savings.
We have found that most organizations waste up to 30% of their cloud budget on unnecessary resources. Our Azure Cost Analysis identifies inefficiencies, optimizes workloads, and ensures cost-effective scaling without sacrificing performance.
Our Time-Tested Approach:
Get in touch with us to take the next step with an Azure Savings Assessment.
Best for: Small to mid-sized firms running on lean IT budgets.
Best for: Fast-growing firms in regulated industries.
Best for: Firms with high stakes and zero tolerance for downtime.
Hypershift.ONE gives you the flexibility to choose exactly how much support your team needs. Nothing more, nothing less. Whether you're looking for basic endpoint management or full-scale 24/7 coverage with compliance and security baked in, each tier is designed to meet your organization where it is today and grow with you tomorrow.
We built Hypershift.ONE to solve the real problems today’s IT leaders face, like too many vendors, not enough clarity, and support models that don’t scale. Our approach is designed to simplify, secure, and support your operations from the ground up.
We don’t replace your IT team, we make them faster, stronger, and more focused. And we do it with the right balance of technology, expertise, and service culture. If you’re ready for a modern support model that actually works, we’re ready to help.
Schedule a meeting today, and let’s find the right fit for your team.