As organizations migrate away from traditional, on-premise voice systems toward full featured Unified Communication services in the Cloud, there are a multitude of considerations to be made.
As companies ditch legacy phone systems for VOIP based cloud-centric options, features abound. From screen sharing, video conferencing, file sharing and ubiquitous connectivity, UCaaS systems continue to enhance collaboration between remote employees, customers and partner organizations.
Our experienced team has helped a multitude of clients evaluate these critical criteria and select their ideal provider. We understand the complexities of CRM integration, Contact Center considerations, Quality of Service and Cost Management.
key featuressolutions clients rely on
Our best of breed partnerships help us guide our clients to the right provider that matches their specific requirements.
Tying your Contact Center to your CRM is no longer “nice to have” it’s a requirement for high growth sales teams. We enable you to do this through a network of partnerships with companies that specialize in Salesforce.com, Microsoft Dynamics CRM, and others.
Once you select your UCaaS provider and implement, we help you monitor their SLA using our proprietary SaaS solution – Phonesentry.