Regardless of your company’s work-location strategy, your employees and partners need access to the technology to get their work done. If they can’t get access, then that technology investment is wasted and your business loses money.
Hypershift Service Desk has a better way to support your staff and partners, with a cost effective way to resolve incidents and handle technology requests. We take this burden from your staff, enabling them to focus on advancing your company’s business.
We support all of your workers, the way they want, when they want, whether that’s on the phone, in person (within the contiguous United States), via Remote, Telephone, Chat or Email.
Service Desk personnel are often the primary and most intimate contact between end users and an IT organization. This human-to-human contact, whether by phone, email, Slack, or Microsoft Teams channel needs to quickly resolve your user’s issues in a friendly manner. We enable your staff to open tickets using chat, web-based ticketing, email, and telephone.
Our self-serve portal, use of artificial intelligence (AI), and modern communication tools such as Microsoft Teams or Slack enable your users to have an omnichannel support experience that’s consistent.
We combine these tools with robust data analytics, regular monthly reviews, and recommended proactive improvements, ensuring that your service desk is always improving.
Whether on a local machine, cloud hosted applications, or SaaS applications, we train our staff on the latest software solutions and access methods.
With more companies adopting a BYOD model, or simply a heterogeneous device strategy, we help our clients manage these devices with unique software solutions, device management strategies, and expertise across Windows, Mac, and mobile devices
We leverage our field network of ~6,500 certified and background-checked technicians, which can provide in-person support in most cities within 12 business hours. We keep your staff out of the Genius Bar™ or Geek Squad™ counter by providing direct support when you can’t be there.